Kenya Power Goes Fully Digital for New Electricity Connection Applications
Kenya power technicians carry out field operations during a maintenance week exercise on Tuesday, 2nd December 2025.
Kenya Power has declared that all new electricity connections will be entirely digital. The utility claims that this change will greatly improve service delivery, increase transparency, and shorten customer processing times across the country.
Effective this week, individuals and businesses seeking new connections must submit their applications exclusively through the Company’s online portal, accessible at https://selfservice.kplc.co.ke/public/ on both computers and mobile devices. As a result, manual applications will no longer be accepted at Kenya Power service centres or banking halls.
The shift marks one of the boldest steps in the Company’s ongoing digital transformation agenda, which aims to modernize operations and strengthen customer experience across all service touch points.
Kenya Power Managing Director and CEO, Eng. (Dr.) Joseph Siror, said the digital approach is designed to streamline the connection process while protecting customers from fraudsters who have in the past posed as Company staff.
“Kenya Power’s transformation agenda revolves around digitisation, and by simplifying the application process for electricity, we are not only increasing efficiency but also creating a contemporary utility that is responsive, inclusive, and transparent,” Dr. Siror stated.
“customers lose money. We are certain that these cases will drastically decline with this new system,” he added
Over the last three years, Kenya Power received an average of 269,268 applications annually, amounting to 807,804 requests in total. By digitizing the entire process, the utility aims to clear bottlenecks that have historically slowed down turnaround times while creating a system that customers can track and trust.
To ensure a smooth transition, Kenya Power has deployed Business Development teams across the country to assist customers unfamiliar with digital platforms. The Company has also adopted a multi-channel service model that allows customers to use the platform most convenient and accessible to them at any given time.
The announcement comes months after Kenya Power surpassed the 10 million customer milestone in the year ending 30 June 2025, during which it connected 401,848 new customers, contributing roughly 203 GWh in additional electricity sales.
Kenya Power maintains that full digitisation will not only transform its internal operations but also support Kenya’s broader agenda of expanding energy access efficiently and securely.
