Kenya Power Goes Fully Digital for New Electricity Connection Applications

Kenya power technicians carry out field operations during a maintenance week exercise on Tuesday, 2nd December 2025. Kenya Power has declared that all new electricity connections will be entirely digital. The utility claims that this change will greatly improve service delivery, increase transparency, and shorten customer processing times across the country. Effective this week, individuals…

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Kenya Power Rolls Out New Digital Platforms and AI Chatbot to Improve Customer Experience

Kenya Power’s Board Director Ruth Muiruri (left) and the General Manager for Commercial Services & Sales Eng. Rosemary Oduor (right) present a gift to Mr. Deeyn Shah from Shrink Pack Limited. Mr Shah represented his Company during the launch of Kenya Power’s Digital Customer Service Platforms at Stima Plaza, Nairobi. Shrink Pack Limited is one…

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