NCBA Strengthens Customer Engagement During Coast Leadership Tour
NCBA Managing Director James Gossip handing over a gift humper to peter Gitau of Comborok Limited.
MOMBASA, Kenya, November 4, 2025 – NCBA Bank Kenya has reaffirmed its commitment to customer-focused growth following a three-day leadership tour of the Coast region led by Managing Director James Gossip. The engagement brought together customers, business partners, and staff from Ukunda, Nyali, and Mombasa, fostering dialogue on how the bank can better support the region’s economic potential.
The Coast region remains a key contributor to Kenya’s economy, with tourism, port operations, and maritime services forming its backbone. According to the Kenya National Bureau of Statistics (KNBS), Mombasa County accounts for about 4.8 percent of the national gross value add, ranking among the country’s top four county economies. This underscores the Coast’s strategic role in driving growth across trade, logistics, and hospitality.
Speaking during the engagement, Mr. Gossip emphasized NCBA’s commitment to building strong, lasting relationships with customers in the region.
“The Coast represents one of Kenya’s most important economic corridors. Our mission is to create meaningful partnerships that unlock customer potential. Progress begins with listening to our customers and communities so that we can design solutions that make a real difference,” he said.
NCBA has been implementing an ambitious growth strategy anchored on retail expansion, corporate innovation, and digital transformation. The bank has grown its branch network to over 100 branches nationwide, improving accessibility in both urban and rural areas. On the corporate side, NCBA recently introduced ConnectPlus, a cloud-based transaction banking platform that enhances processing speed, strengthens security, and streamlines liquidity management for corporate and SME clients.
The lender has also invested heavily in digital banking, with mobile and online channels driving over 30 percent year-on-year growth in digital loan disbursements. These innovations align with NCBA’s goal to simplify banking and provide customers with convenient, tech-driven financial solutions.
Additionally, NCBA has adopted a sectoral engagement model, deploying specialized teams to serve key industries such as agriculture, trade, logistics, energy, and manufacturing, which are central to Kenya’s economic transformation.
“We aim to be more than just a financial institution. Our goal is to empower businesses, inspire ambition, and ensure every customer feels valued and supported,” added Mr. Gossip.
Through this leadership tour, NCBA reaffirmed its dedication to customer-centric service, collaboration, and innovation key pillars driving its mission to power growth across Kenya’s dynamic regional economies.
