Nairobi Hospital and Insurers Restore Full Coverage After Successful Talks
The Nairobi Hospital has announced the full reinstatement of insurance coverage following a series of successful negotiations with its insurance partners. The announcement was made during a stakeholder engagement breakfast meeting that brought together executives from leading insurance companies and the hospital’s management team.
The agreement marks a major breakthrough after weeks of structured dialogue aimed at rebuilding confidence, enhancing collaboration, and ensuring uninterrupted access to quality healthcare for patients. The renewed partnership reaffirms the shared commitment of both parties to prioritize patient welfare and strengthen Kenya’s healthcare ecosystem.
Speaking during the event, The Nairobi Hospital Chief Executive Officer, Mr. Felix Osano, expressed appreciation to the insurers for their cooperation and goodwill throughout the discussions. He noted that the reinstatement of coverage was a testament to mutual accountability and trust between the hospital and its partners.
“This favorable resolution demonstrates our shared commitment to ensuring continuous, high-quality healthcare access for our clients,” said Mr. Osano. “Our relationship with insurers goes beyond transactions; it is a strategic and purpose-driven partnership. Through collaboration, transparency, and operational efficiency, we will continue to improve claims processes and enhance the overall patient experience.”
Representing the Kenya Hospital Association (KHA) Board, Chairperson Dr. Barcley Onyambu commended the insurance partners for their constructive engagement and reaffirmed the hospital’s dedication to strong governance and accountability.
“This positive outcome affirms what can be achieved when we approach challenges with openness, shared purpose, and a commitment to long-term partnership,” Dr. Onyambu stated. “We must communicate with one voice to reassure clients that coverage has been fully reinstated and that our joint efforts remain centered on patient welfare, trust, and service excellence.”
During the meeting, stakeholders emphasized the need for continued collaboration and transparent communication to restore public confidence in health insurance services. The session concluded with a joint pledge to maintain continuous engagement, strengthen operational coordination, and explore sustainable approaches to healthcare financing.
The reinstatement of insurance coverage at The Nairobi Hospital represents a renewed era of cooperation between healthcare providers and insurers ensuring that patients remain at the heart of Kenya’s evolving healthcare landscape.
